Jumeirah Marsa Al Arab

As a guest at Jumeirah Marsa Al Arab, our policies are designed to enhance your stay and ensure the utmost comfort and convenience throughout. Please be aware of the following hotel policies. 

All external vendors and in-room decorations require prior approval and must comply with the hotel’s standards; loose petals, adhesives, open flames, large signages and confetti are not permitted. The hotel reserves the right to remove unapproved setups. Any damages or additional cleaning will be charged to the guest’s final invoice.

Feel free to contact our Concierge Team at MAAreservations@jumeirah.com or telephone +971 4 540 8888 for further information and help.

From 15:00

Until 12:00 (late check-out is available for Jumeirah One Silver, Gold & Platinum Guests (Subject to availability).

If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the night prior to guarantee immediate access. Late departure options are subject to availability and may incur additional fees. 

We have a number of support services to assist you further. Please contact our Concierge team for more details.

As guests of Jumeirah Marsa Al Arab, an array of swimming pools across the Resort will be at your disposal.

Valet parking is available 24/7 at your disposal. 
Non-resident guests who do not present a validated parking ticket, will be charged a fee of AED 100.

For the comfort and safety of all guests, pets are not permitted.

For stays of 30 nights or more, a signed accommodation agreement will be required before arrival. Our Sales Team will get in touch to support with the process.

Our Rooms and Suites cater towards different occupancies depending on room type. Please contact our team for specific requirements (Cots upon request and sofa beds).

All guests and children are required to present original valid identification upon check-in, which may be a Passport or UAE/GCC National ID.
UAE Nationals/Residents can check-in with a Passport or National ID. GCC Nationals can check-in with a Passport or National ID. Rest of the world citizens/GCC Residents can check-in with Passport ID.
Minimum check-in age for all guests is 18 years and above.

Smoking is permitted only on the balconies of guest Rooms and Suites. Smoking in your Room/Suite will incur a penalty fee.

All major credit cards are accepted.

The limit for payments in cash at our hotels in any currency is (i) AED 100,000 (or equivalent) for individual guests per stay; and (ii) AED 200,000 (or equivalent) for couples, families or groups per stay.

Please refer to the Terms & Conditions of your room reservation and the relevant cancellation & prepayment policy.